TY - BOOK AU - Phillips, Jack J. AU - Zúñiga, Lizette TI - Costs and ROI: : evaluating at the ultimate level/ SN - 978-0-7879-8721-3 U1 - DC 658.3124 2008 PY - 2008/// CY - San Francisco: PB - Jossey-Bass; Pfeiffer, KW - Employees KW - Training KW - Cost effectiveness KW - Evaluation N1 - Includes bibliographical references and index ER -