Locker, Kitty O. Business communication: building critical skills/ Kitty O. Locker and Stephen Kyo Kaczmarek. - 4th edition - Boston: McGraw-Hill Higher Education, c2009. - xxviii, 576 pages: illustrations; 28 cm. Includes bibliographical references and index. ISBN: 978-0-07-128024-2 Subjects--Topical Terms: Business communication Dewey Class. No.: DC 651.7 / L79b