TY  - BOOK
AU  - Seppanen, Marvin S.
AU  - Kumar, Sameer.
AU  - Chandra, Charu.
TI  - Process analysis and improvement: tools and techniques
SN  - 0-07-285712-9
U1  - DC 658.4063 2005
PY  - 2005///
CY  - Boston
PB  - McGraw-Hill
KW  - Re-engineering (Management)
N1  - Includes bibliographical references and index
ER  -