Seppanen, Marvin S. <br/><br/>
Process analysis and improvement:  tools and techniques/ 
Marvin S. Seppanen, Sameer Kumar and Charu Chandra. 
 - Boston:  McGraw-Hill,  c2005. 
 - xvii, 366 pages:  illustrations;  26 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0-07-285712-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Re-engineering (Management).
<br/><br/><label>Dewey Class. No.: </label>DC 658.4063  / Se6p