TY  - BOOK
AU  - Kostopoulos, Ioannis.
AU  - Kostopoulos, Ioannis.
AU  - Boukis, Achilleas.
AU  - Lodorfos, George.
TI  - Conceptualizing and measuring perceived service complexity
U1  - DPer 658.8 J826 Winter-Fall 2019 v. 27 n. 1-4 
PY  - 2019///
CY  - USA ; 
PB  - Taylor & Francis Group, 
KW  - Service industries
KW  - Service complexity
N1  - Journal of Marketing Theory and Practice, vol. 27, no. 1, pages 38-54, Winter 2019
ER  -