TY  - BOOK
AU  - Mohsin, Asad. 
AU  - Mohsin, Asad. 
AU  - Rodeigues, Helena. 
AU  - Brochado, Ana. 
TI  - Shine bright like a star: hotel performance and guests' expectations based on star ratings 
U1  - DPer 647.94068 In821 August-October 2019  
PY  - 2019///
CY  - Amsterdam ; 
PB  - Elsevier, 
KW  - Importance-performance analysis
KW  - Service quality
KW  - Hotels
N1  - International Journal of Hospitality Management, v. 81, pages 103-114, August 2019
ER  -