Mohsin, Asad.  <br/><br/>
Shine bright like a star :  hotel performance and guests' expectations based on star ratings / 
Asad Mohsin, Helena Rodeigues, Ana Brochado. 
 - Amsterdam ;   Elsevier,   September 2019. 
 - Volume 66, pages 103-114,   illustration. 
<br/><br/> International Journal of Hospitality Management, v. 81, pages 103-114, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Importance-performance analysis.<br/>Service quality.<br/>Hotels.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 August-October 2019