Shapoval, Valeriya.

Organizational injustice and emotional labor in the hospitality industry : a theoretical review / Valeriya Shapoval. - Amsterdam ; Elsevier, September 2019. - Volume 66, pages 56-64, illustration.

International Journal of Hospitality Management, v. 81, pages 56-64, August 2019.


Organizational injustice.
Emotional labor.
Cognitive theory appraisal theory.

DPer 647.94068 In821 August-October 2019