Antecedents and outcome of job embeddedness : evidence from four and five-star hotels - Chan, Wei Leong; Chan, Wei Leong; Ho, Jo Ann.; Sambasivan, Murali; Ng, Siew Imn. (Amsterdam ; Elsevier, 2019)
International Journal of Hospitality Management, v. 81, pages 37-45, August 2019.
Keywords: Off-the-job embeddedness; On-the-job embeddedness; Proactive customer service performance