Antecedents and outcome of job embeddedness : evidence from four and five-star hotels /
Wei Leong Chan, Jo Ann Ho, Murali Sambasivan, Siew Imn Ng.
- Amsterdam ; Elsevier, September 2019.
- Volume 66, pages 37-45, illustration.
International Journal of Hospitality Management, v. 81, pages 37-45, August 2019.
Off-the-job embeddedness. On-the-job embeddedness. Proactive customer service performance.