Yang, Fiona X.  <br/><br/>
Evil customers, an angel boss and cooperative coworkers :  burnout of frontline employees / 
Fiona X. Yang, Virgina Meng-Chan Lau. 
 - Amsterdam ;   Elsevier,   October 2019. 
 - Volume 66, pages 1-10,   illustration. 
<br/><br/> International Journal of Hospitality Management, v. 81, pages 1-10, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer incivility.<br/>Burnout.<br/>Emotional intelligence.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 August-October  2019