Calm ict design in hotels : a critical review of applications and implication - Stankov, Ugljesa; Stankov, Ugljesa; Filimonau, Viachaslau; Sliver, Iva. (Amsterdam ; Elsevier, 2019)
International Journal of Hospitality Management, v. 81, pages 298-307, August 2019.
Keywords: Technology; Guest experience; Hotel