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How do customers respond to the hotel servicescape? / Andrew Lockwood, Kyunghee Pyun. - Amsterdam ; Elsevier, September 2019. - Volume 66, pages 321-241, illustration.

International Journal of Hospitality Management, v. 81, pages 321-241, August 2019.


Servicescape.
Hotels.
Emotional response.

DPer 647.94068 In821 August-October 2019