Choi, Hyung-Min.
Understanding hotel frontline employees emotional intelligence, emotional labor, job stress, coping strategies and burnout /
Hyung-Min Choi, Abuelkassem A.A Mohammad, Woo Gon Kim.
- Amsterdam ; Elsevier, September 2019.
- Volume 66, pages 199-208 : illustration ; 28 cm.
International Journal of Hospitality Management, vol. 81, pages 199-208, August 2019.
Emotional intelligence.
Emotional labor.
Job stress.
DPer 647.94068 In821 August-October 2019 v. 81-83