Choi, Hyung-Min.

Understanding hotel frontline employees emotional intelligence, emotional labor, job stress, coping strategies and burnout / Hyung-Min Choi, Abuelkassem A.A Mohammad, Woo Gon Kim. - Amsterdam ; Elsevier, September 2019. - Volume 66, pages 199-208 : illustration ; 28 cm.

International Journal of Hospitality Management, vol. 81, pages 199-208, August 2019.


Emotional intelligence.
Emotional labor.
Job stress.

DPer 647.94068 In821 August-October 2019 v. 81-83