Negative workplace gossip and service outcomes : an explanation from social identity theory /
Yijiao Ye, Hong Zhu, Xincai Deng, Zhirong Mu.
- Amsterdam ; Elsevier, September 2019.
- Volume 66, pages 159-168 : illustration ; 28 cm.
International Journal of Hospitality Management, vol. 81, pages 159-168, August 2019.