When do satisfied employees become more committed ? a multilevel investigation of the role of internal service climate /
Ipkin Anthony Wong, Erdan Ma, Suk Ha Grace Chan, GuoQiong Ivanka Huang, Tong Zhao.
- Amsterdam ; Elsevier, September 2019.
- Volume 66, pages 125-135 : illustration ; 28 cm.
International Journal of Hospitality Management, vol. 81, pages 125-135, August 2019.