TY  - BOOK
AU  - Karabas, Ismail. 
AU  - Karabas, Ismail. 
AU  - Joireman, Jeff. 
AU  - Kim, Shinhye. 
TI  - Why and when witnessing uncivil behavior leads observers to punishment frontline employees and leave the firm
U1  - DPer 647.94068 In821 August-October  2019 v. 81-83 
PY  - 2019///
CY  - Amsterdam ; 
PB  - Elsevier, 
KW  - Service failure
KW  - Service recovery
KW  - Uncivil behavior in servicescape
N1  - International Journal of Hospitality Management, vol. 81, pages 91-100, August 2019
ER  -