Karabas, Ismail.  <br/><br/>
Why and when witnessing uncivil behavior leads observers to punishment frontline employees and leave the firm / 
Ismail Karabas, Jeff Joireman, and Shinhye Kim. 
 - Amsterdam ;   Elsevier,   September 2019. 
 - Volume 66, pages 91-100 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 81, pages 91-100, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service failure.<br/>Service recovery.<br/>Uncivil behavior in servicescape.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 August-October  2019 v. 81-83