TY  - BOOK
AU  - Oh, Dongyun.
AU  - Oh, Dongyun.
AU  - Yoo, Michael (Myongjee).
AU  - Lee, Yooyang. 
TI  - A holistic view of the service experience at coffee franchises: a cross-cultural study 
U1  - DPer647.94068 August-October  2019 v. 81-83 
PY  - 2019///
CY  - Amsterdam ; 
PB  - Elsevier, 
KW  - Attitude
KW  - Customer service experience
KW  - Experience quality
N1  - International Journal of Hospitality Management, vol. 81, pages 68-81, August 2019
ER  -