Oh, Dongyun. <br/><br/>
A holistic view of the service experience at coffee franchises :  a cross-cultural study / 
Dongyun Oh, Michael (Myongjee) Yoo, Yooyang Lee. 
 - Amsterdam ;   Elsevier,   September 2019. 
 - Volume 66, pages 68-81 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 81, pages 68-81, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Attitude.<br/>Customer service experience.<br/>Experience quality.
<br/><br/><label>Dewey Class. No.: </label>DPer647.94068 August-October  2019 v. 81-83