TY  - BOOK
AU  - Min, Hyounae (kelly).
AU  - Min, Hyounae (kelly).
AU  - Kim, Hyun Jeong. 
TI  - When service failure is interpreted as discrimination: emotion, power, and voice 
U1  - DPer 647.94068 In821 August-October  2019 v. 81-83 
PY  - 2019///
CY  - Amsterdam ; 
PB  - Elsevier, 
KW  - Service failure
KW  - Power
KW  - Perceived discrimination
N1  - International Journal of Hospitality Management, vol. 81, pages 59-67, August 2019
ER  -