Min, Hyounae (kelly). <br/><br/>
When service failure is interpreted as discrimination :  emotion, power, and voice / 
Hyounae (kelly) Min, Hyun Jeong Kim. 
 - Amsterdam ;   Elsevier,   September 2019. 
 - Volume 66, pages 59-67 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 81, pages 59-67, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service failure.<br/>Power.<br/>Perceived discrimination.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 August-October  2019 v. 81-83