TY  - BOOK
AU  - Choi, Sungwoo.
AU  - Choi, Sungwoo, 
AU  - Liu, Stephanie Q. 
AU  - Mattila, Anna S. 
TI  - ''How may i help you? says a robot : : examining language styles in the service encounter 
U1  - DPer 647.94068 In821 August-October  2019 v. 81-83 
PY  - 2019///
CY  - Amsterdam ; 
PB  - Elsevier, 
KW  - Language style
KW  - Service encounter
KW  - Service agent
N1  - International Journal of Hospitality Management, vol. 81, pages 32-38, August 2019
ER  -