Choi, Sungwoo. <br/><br/>
''How may i help you? says a robot :   examining language styles in the service encounter / 
Sungwoo Choi, Stephanie Q. Liu, and Anna S. Mattila. 
 - Amsterdam ;   Elsevier,   September 2019. 
 - Volume 66, pages 32-38 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 81, pages 32-38, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Language style.<br/>Service encounter.<br/>Service agent.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 August-October  2019 v. 81-83