"It's on its way" : chatbots applied for online food delivery services, social or task-oriented interaction style? - Cicco, Roberta De.; Cicco, Roberta De.; Silva, Susana Cristina Lima da Costa e.; Alparone, Francesca Romana (b)
Journal of Foodservice Business Research, vol. 24, no. 2, pages 140-164, March-April 2021.
Keywords: Online food delivery service; Chatbot; Social presence