"It's on its way" : chatbots applied for online food delivery services, social or task-oriented interaction style? /
Roberta De Cicco, Susana Cristina Lima da Costa e Silva, and Francesca Romana Alparone.
- USA ; Taylor and Francis Group, LLC , March-April 2021.
- Volume 24, pages 140-164 : illustration ; 26 cm.
Journal of Foodservice Business Research, vol. 24, no. 2, pages 140-164, March-April 2021.
Online food delivery service. Chatbot. Social presence.
DPer 647.95 J826 January-December 2021 v. 24 n. 1-6