Cicco, Roberta De.

"It's on its way" : chatbots applied for online food delivery services, social or task-oriented interaction style? / Roberta De Cicco, Susana Cristina Lima da Costa e Silva, and Francesca Romana Alparone. - USA ; Taylor and Francis Group, LLC , March-April 2021. - Volume 24, pages 140-164 : illustration ; 26 cm.

Journal of Foodservice Business Research, vol. 24, no. 2, pages 140-164, March-April 2021.


Online food delivery service.
Chatbot.
Social presence.

DPer 647.95 J826 January-December 2021 v. 24 n. 1-6