TY  - BOOK
AU  - Moon, Hyoungeun. 
AU  - Moon, Hyoungeun. 
ED  - Wie, Wie.
ED  - Miao, Li.
TI  - Complaints and resolutions in a peer-to-peer business model
U1  - DPer 647.94068 In821 August-October  2019 v. 81-83 
PY  - 2019///
CY  - Amsterdam
PB  - Elsevier, 
KW  - Sharing economy
KW  - Peer-to-peer
KW  - Complaints
N1  - International Journal of Hospitality Management, vol. 81, pages 239-248, August 2019
ER  -