Moon, Hyoungeun.  <br/><br/>
Complaints and resolutions in a peer-to-peer business model / 
Hyoungeun Moon, Wie Wie, and Li Miao. 
 - Amsterdam ;  Elsevier,   August 2019. 
 - Volume 66, pages 239-248 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 81, pages 239-248, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sharing economy.<br/>Peer-to-peer.<br/>Complaints.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 August-October  2019 v. 81-83