TY  - BOOK
AU  - Davras, Ozgur. 
AU  - Davras, Ozgur. 
AU  - Caber, Meltem.
TI  - Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction: a comparison of market segments 
U1  - DPer 647.94068 In821 August-October  2019 v. 81-83 
PY  - 2019///
CY  - Amsterdam
PB  - Elsevier, 
KW  - Hotel services
KW  - Symmetric and asymmetric impacts
KW  - Overall customer satisfaction
N1  - International Journal of Hospitality Management, vol. 81, pages 83-93, August 2019
ER  -