Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction : a comparison of market segments - Davras, Ozgur; Davras, Ozgur; Caber, Meltem (Amsterdam ; Elsevier, 2019)
International Journal of Hospitality Management, vol. 81, pages 83-93, August 2019.
Keywords: Hotel services; Symmetric and asymmetric impacts; Overall customer satisfaction