Davras, Ozgur.  <br/><br/>
Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction :  a comparison of market segments / 
Ozgur Davras, Meltem Caber. 
 - Amsterdam ;  Elsevier,   Agust 2019. 
 - Volume 66, pages 83-93 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 81, pages 83-93, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel services.<br/>Symmetric and asymmetric impacts.<br/>Overall customer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 August-October  2019 v. 81-83