TY  - BOOK
AU  -  Hewagama, Gayani.
AU  -  Hewagama, Gayani.
AU  - Boxall, Peter. 
AU  - Cheung, Gordon.
AU  - Hutchison, Ann.
TI  - Service recovery through empowerment? HRM, employee performance and job satisfaction in  hotels
U1  - DPer 647.94068 In821 August-October  2019 v. 81-83 
PY  - 2019///
CY  - Amsterdam
PB  - Elsevier, 
KW  - Hotel management
KW  - Hospitality industry
KW  - Hotels Employees
N1  - International Journal of Hospitality Management, vol. 81, pages 73-82, August 2019
ER  -