Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels - Hewagama, Gayani; Hewagama, Gayani; Boxall, Peter; Cheung, Gordon; Hutchison, Ann. (Amsterdam ; Elsevier, 2019)
International Journal of Hospitality Management, vol. 81, pages 73-82, August 2019.
Keywords: Hotel management; Hospitality industry; Hotels Employees