Hewagama, Gayani. <br/><br/>
Service recovery through empowerment? HRM, employee performance and job satisfaction in  hotels / 
Gayani Hewagama, Peter Boxall, Gordon Cheung, Ann Hutchison. 
 - Amsterdam ;  Elsevier,   Agust 2019. 
 - Volume 66, pages 73-82 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 81, pages 73-82, August 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management.<br/>Hospitality industry.<br/>Hotels Employees.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 August-October  2019 v. 81-83