TY  - BOOK
AU  - Suri, Anshu.
AU  - Suri, Anshu. 
AU  - Huang, Bo. 
AU  -  Sénécal, Sylvain.
TI  - I can forgive you, but I can't forgive the firm: an examination of service failures in the sharing economy 
U1  - DPer 658.8 J826 Winter-Fall 2019 v. 27 n. 1-4 
PY  - 2019///
CY  - USA
PB  - Taylor & Francis Group
KW  - Economy
KW  - Service failure
N1  - Journal of Marketing Theory and Practice, vol. 27, no. 4, pages 355-370, Fall 2019
ER  -