Suri, Anshu. <br/><br/>
I can forgive you, but I can't forgive the firm :  an examination of service failures in the sharing economy / 
Anshu Suri, Bo Huang, and Sylvain Sénécal. 
 - USA ;  Taylor & Francis Group,  Fall 2019. 
 - volume 27, pages 355-370. 
<br/><br/> Journal of Marketing Theory and Practice, vol. 27, no. 4, pages 355-370, Fall 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Economy<br/>Service failure.
<br/><br/><label>Dewey Class. No.: </label>DPer 658.8 J826 Winter-Fall 2019 v. 27 n. 1-4