TY  - BOOK
AU  - Kuo, Hsiao-Ching.
AU  - Kuo, Hsiao-Ching. 
AU  - Nakhata, Chinintorn.
TI  - The impact of electronic word-of-mouth on customer satisfaction
U1  - DPer 658.8 J826 Winter-Fall 2019 v. 27 n. 1-4 
PY  - 2019///
CY  - USA
PB  - Taylor & Francis Group
KW  - Customer satisfaction
KW  - Consumers
N1  - Journal of Marketing Theory and Practice, vol. 27, no. 3, pages 331-347, Summer 2019
ER  -