Kuo, Hsiao-Ching. <br/><br/>
The impact of electronic word-of-mouth on customer satisfaction / 
Hsiao-Ching Kuo and Chinintorn Nakhata. 
 - USA ;  Taylor & Francis Group,  Summer 2019. 
 - volume 27, pages 331-348,  illustration. 
<br/><br/> Journal of Marketing Theory and Practice, vol. 27, no. 3, pages 331-347, Summer 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction.<br/>Consumers.
<br/><br/><label>Dewey Class. No.: </label>DPer 658.8 J826 Winter-Fall 2019 v. 27 n. 1-4