TY  - BOOK
AU  - Barnes, Donald C.
AU  - Barnes, Donald C.
AU  - Krallman, Alexandra. 
TI  - Customer delight: a review and agenda for research 
U1  - DPer 658.8 J826 Winter-Fall 2019 v. 27 n. 1-4 
PY  - 2019///
CY  - USA
PB  - Taylor & Francis Group
KW  - Customer services
KW  - Customer relations
KW  - Service industries
N1  - Journal of Marketing Theory and Practice, vol. 27, no. 2, pages 174-195, Spring 2019
ER  -