TY  - BOOK
AU  - Liu, Jing.
AU  - Liu, Jing.
AU  - 
AU  - Qu, Hailin.
TI  - A conceptual and methodological investigation of a multilevel model of customer incivility
U1  - Dper 647.94068 In821 April-May 2019 v. 78-79 
PY  - 2019///
CY  - Elsevier , 
PB  - Amsterdam ; 
KW  - Configural construct
KW  - Customer incivility
KW  - Multilevel theories
N1  - International Journal of Hospitality Management, vol. 79, pages 168-178, May 2019
ER  -