Liu, Jing. <br/><br/>
A conceptual and methodological investigation of a multilevel model of customer incivility / 
Jing Liu, Isaac Washburn, and Hailin Qu. 
 - Elsevier ,   Amsterdam ;   May 2019. 
 - Volume 79, pages 168-178 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 79, pages 168-178, May 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Configural construct.<br/>Customer incivility.<br/>Multilevel theories.
<br/><br/><label>Dewey Class. No.: </label>Dper 647.94068 In821 April-May 2019 v. 78-79