TY  - BOOK
AU  - Kim, Bona.
AU  - Kim, Bona.
AU  - Kim, Seongseop (sam).
AU  - Heo, Cindy Yoonjoung.
TI  - Consequences of customer dissatisfaction in upscale and budget hotels: focusing on dissatisfied customers' attitude toward a hotel 
U1  - DPer 647.94068 In821 January-December 2019 v. 20 n. 1-4 
PY  - 2019///
CY  - United Kingdom
PB  - Taylor & Francis Group
KW  - Customer relations -- Management
KW  - Consumer behavior
N1  - International Journal of Hospitality & Tourism Administration, vol. 20, no. 1, pages 15-46, January-March 2019
ER  -