Consequences of customer dissatisfaction in upscale and budget hotels : focusing on dissatisfied customers' attitude toward a hotel - Kim, Bona.; Kim, Bona.; Kim, Seongseop (sam).; Heo, Cindy Yoonjoung (United Kingdom ; Taylor & Francis Group, 2019)
International Journal of Hospitality & Tourism Administration, vol. 20, no. 1, pages 15-46, January-March 2019.
Keywords: Customer relations -- Management; Consumer behavior