Kim, Bona. <br/><br/>
Consequences of customer dissatisfaction in upscale and budget hotels :  focusing on dissatisfied customers' attitude toward a hotel / 
Bona Kim, Seongseop (Sam) Kim, and Cindy Yoonjoung Heo. 
 - United Kingdom ;  Taylor & Francis Group ,  January-March 2019. 
 - Volume 20, pages 15-46 :  illustration ;  25 cm. 
<br/><br/> International Journal of Hospitality & Tourism Administration, vol. 20, no. 1, pages 15-46, January-March 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations -- Management.<br/>Consumer behavior.
<br/><br/><label>Dewey Class. No.: </label>DPer 647.94068 In821 January-December 2019 v. 20 n. 1-4