Prosocial rule-breaking to help coworker : nature, causes, and effect on service performance /
Cass Shum, Ankita Ghosh, and Anthony Gatling.
- Amsterdam ; Elsevier , May 2019.
- Volume 79, pages 100-109 : illustration ; 28 cm.
International Journal of Hospitality Management, vol. 79, pages 100-109, May 2019.
Helping coworkers. Prosocial rule-breaking. Service performance.