Shum, Cass.

Prosocial rule-breaking to help coworker : nature, causes, and effect on service performance / Cass Shum, Ankita Ghosh, and Anthony Gatling. - Amsterdam ; Elsevier , May 2019. - Volume 79, pages 100-109 : illustration ; 28 cm.

International Journal of Hospitality Management, vol. 79, pages 100-109, May 2019.


Helping coworkers.
Prosocial rule-breaking.
Service performance.

Dper 647.94068 In821 April-May 2019 v. 78-79