TY  - BOOK
AU  - Yao, Sheng.
AU  - Yao, Sheng.
AU  - Wang, Xingyu.
AU  - Yu, Heyao.
AU  - Guchait, Priyanko.
TI  - Effectiveness of error management training in the hospitality industry: impact on perceived fairness and service recovery performance 
U1  - Dper 647.94068 In821 April-May 2019 v. 78-79 
PY  - 2019///
CY  - Amsterdam ; 
PB  - Elsevier , 
KW  - Error management training
KW  - Perceived fairness
KW  - Service recovery performance
N1  - International Journal of Hospitality Management, vol. 79, pages 78-88, May 2019
ER  -