Yao, Sheng. <br/><br/>
Effectiveness of error management training in the hospitality industry :  impact on perceived fairness and service recovery performance / 
Sheng Yao, Xingyu Wang, Heyao Yu, and Priyanko Guchait. 
 - Amsterdam ;   Elsevier ,   May 2019. 
 - Volume 79, pages 78-88 :  illustration ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 79, pages 78-88, May 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Error management training.<br/>Perceived fairness.<br/>Service recovery performance.
<br/><br/><label>Dewey Class. No.: </label>Dper 647.94068 In821 April-May 2019 v. 78-79