Enhancing customer trust in peer-to-peer accommodation : a "soft" strategy via social presence /
Shun Ye, Tianyu Ying, Lingqiang Zhou, and Tianyi Wang.
- Amsterdam ; Elsevier , May 2019.
- Volume 79, pages 1-10 : illustration ; 28 cm.
International Journal of Hospitality Management, vol. 79, pages 1-10, May 2019.
Peer-to-peer accommodation. Social presence. Structural equation model (SEM).