Ye, Shun.

Enhancing customer trust in peer-to-peer accommodation : a "soft" strategy via social presence / Shun Ye, Tianyu Ying, Lingqiang Zhou, and Tianyi Wang. - Amsterdam ; Elsevier , May 2019. - Volume 79, pages 1-10 : illustration ; 28 cm.

International Journal of Hospitality Management, vol. 79, pages 1-10, May 2019.


Peer-to-peer accommodation.
Social presence.
Structural equation model (SEM).

Dper 647.94068 In821 April-May 2019 v. 78-79