Assessment of hotel performance and guest satisfaction through eWOM : big data for better insights - Aakash, Aakash; Aakash, Aakash; Aggarwal, Anu Gupta (United Kingdom ; Taylor & Francis Group, LLC, 2022)
International Journal of Hospitality & Tourism Administration, vol. 23, no. 2, pages 317-346, 2022.
Keywords: Big data; Feature importance; Guest satisfaction