TY - BOOK AU - Moreo, Andrew. AU - Moreo, Andrew. AU - Cain, Lisa. AU - Rahman, Imran. AU - Chen, Yangsu. TI - How emotional displays and service quality impact satisfaction and loyalty: a gendered look U1 - DPer 647.95 J826 January-December 2019 v. 22 n. 1-6 PY - 2019/// CY - Philadelphia ; PB - Taylor & Francis Group N1 - Journal of Foodservice Business Research, vol. 22, no. 6, pages 563-581, November-December 2019 ER -